Clinic Manager
Description:
Since 1969, OCR has been local and physician-owned with strong ties to the community. With a talented, hardworking and friendly staff, we all work toward the common goal of serving the residents of CO, WY, and NE with specialty-focused care. We are experiencing tremendous growth and are looking to add talented people to our team in all of our locations!
The Clinic Manager is responsible for overseeing the day-to-day activities of clinic personnel and processes. This includes the management of staff and patient support. The Clinic Manager is expected to have a basic working knowledge of all clinic positions.
Duties Include:
- Directly supervises one or more employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Addresses disagreements with staff to ensure a positive work environment. Works closely with HR Director on personnel issues. Reports critical personnel issues (e.g., disciplinary actions and/or termination) to supervisor.
- Recruits, hires, and supervises staff in coordination with the Director of Clinical Operations.
- Responsible for the completion and submission of HR hiring and change of status forms.
- Coordinates the onboarding of new clinic employees.
- Creates and manages daily staff and clinic schedules.
- Approves or declines requests for time off and manages payroll processes.
- Manages clinic vendor relationships as necessary.
- Contributes to the strategic goals of the clinic and organization.
- Acts as primary point of contact for patient calls concerning service recovery and care facilitation.
- Actively monitors clinic operations and patient flow to evaluate effectiveness; implements short- and long-term work plans to address areas of opportunity.
- Ensures adherence to and compliance with clinic staff processes and protocols.
- Participates in clinic process improvement initiatives.
- Collaborates across department lines to facilitate processes, answers questions, and solves issues on behalf of staff, providers, and patients.
- Participates in clinic Key Performance Indicator (KPI) design, data collection, and audits.
- Cultivates a strong customer service and teamwork oriented culture within the clinic setting.
- Acts as a role model for competence, teamwork, and dependability among peers and direct reports.
- Organizes and participates in the facilitation of staff meetings with the Director of Clinical Operations.
- Manages the facilitation of student shadow and preceptorships, working with the Director of Clinical Operations on Affiliations Agreements as necessary.
- Attends scheduled leadership meetings and actively participates in discussions in an open professional and constructive manner.
- Develops and maintains cross-training in all areas of clinic to maximize operational efficiencies and minimize clinic disruptions.
- Facilitates the request for necessary clinic supplies, working with the purchasing department and the Director of Clinical Operations to ensure fiscally responsible purchasing.
- Covers for other staff as deemed necessary and works with other physicians when needed.
- Informs department director of any problem issues.
- Responsible in the adequate use of the time keeping system; notifies director if additional information is needed for pay sheet.
- Responsible for following protocol and/or protocol changes outlined in departmental meetings.
- Adheres to all OCR as well as departmental policies and procedures. Follows infection control/safety guidelines and confidentiality/HIPAA policies. Maintains confidentiality in matters regarding the clinic, its patients and employees.
- Fulfills organizational responsibilities as assigned which may include: respect/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with director.
- Must display an image of personal and professional competence.
- Other duties as assigned
Qualifications Include:
- Associate degree or equivalent in related field.
- Two years in the operations of a healthcare setting, required.
- Supervisory experience in a healthcare setting, preferred.
- Demonstrates strong leadership and facilitation skills with the ability to multitask and set priorities.
- Possesses the ability to work both independently as well as in a team environment.
- Has the ability to make sound, independent decisions and is able to work without direct supervision.
- Proficient with Microsoft Office Suite or related software, ability to quickly learn medical records system, and similar computer applications.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
(The phrases “occasionally”, “regularly”, and “frequently” correspond to the following definitions: “occasionally” means up to ⅓ of working time, “regularly” means between ⅓ and ⅔ of working time, and “frequently” means ⅔ and more of working time.)
- The work environment is the typical office environment. The employee must be able to complete their work satisfactorily in an environment where there are significant distractions, including staff, patients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
- While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls up to 8 hours per day. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl.
- The employee may occasionally lift and/or move up to 20 pounds and should do so in a sound and safe manner. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Job Type: Full-Time
Location: Fort Collins, travel to other locations required for coverage and staffing needs
Pay: $55,000 – $75,000/year, commensurate with experience
Benefits:
- Medical, Dental, Vision coverage
- Life and AD&D Insurance
- Short Term and Long Term Disability Insurance
- Retirement savings and profit sharing plan participation
- Employee Assistance Program
- Continuing Medical Education (depending on position)
- Paid Time Off
*Benefit eligibility is dependent on employment status, and a waiting period may apply.
Orthopaedic & Spine Center of the Rockies (OCR) is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. OCR is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual experience and qualifications, without regard to a person’s race, color, age, sex, gender identity, gender expression, marital status, sexual orientation, religion, creed, national origin, the presence of any physical or mental disability, or status as a disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran, or any other protected status.
Posting Information
Posting Date:
April 15, 2022
Location:
Fort Collins
Department:
Clinic
Job Information
Shift:
M-F
Pay Rate:
$55,000 - $75,000/year, commensurate with experience
