- Checks patient schedules and organizes patient flow; obtains and preps charts ensuring updated health history information is current; locates lab and diagnostic studies, images, and image reports.
- Triages patients to ensure productive departmental flow.
- Directs patient to proper exam/treatment room; prepares patient for examinations and other procedures; obtains patient history; assists patient as needed with walking, transfers, dressing, etc.
- Records health history of patients; performs screenings per physician guidelines; notes abnormal conditions for physician.
- Prepares/drapes patient for exam, sterile procedure, and/or injections of cortisone/anesthetic or other special procedures.
- Assists physician with various procedures including collecting specimens, relaying instructions to patient/family, answering questions and providing pertinent information.
- Obtains images/lab reports/diagnostic studies for physician review.
- Documents in patient chart all activities/interventions, patient/family responses, medication dispensed/prescribed, and phone conversations/orders accurately and in a timely manner.
- Completes charts and visit tickets accurately according to clinic’s protocol.
- Contacts pharmacy to order new prescriptions, receives incoming phone calls and faxes for prescription re-fills requests, notifies patient and documents in chart on medication log sheet.
- Schedules diagnostic tests; completes authorization forms for procedures; has patient sign release form as needed for phone results, notifies patient of results and schedules follow-up appointments as necessary.
- Determines appropriate surgical/lab/physical therapy facility. Schedules surgical procedures via phone or fax to appropriate facility (hospital or Ambulatory Surgery Center (ASC)), instructs patient of the authorization process, completes and forwards appropriate form to authorization and benefit coordinators, completes surgical packet with appropriate forms determined necessary for pre-op lab work, images, electrocardiogram (EKG) prior to surgeries. Instructs patient of exercises, sets up required equipment (i.e. Continuous Passive Motion (CPM) machine), and completes appropriate forms for physical therapy.
- Prepares images, histories and physicals and lab results for scheduled surgery date.
- Notifies hospital, ASC, or skilled nursing facility personnel of physician’s orders.
- Performs venipuncture.
- Instructs patients and assists them in the performance of specific exercises as directed by the physician.
- Teaches patient the proper methods for crutch, cane and walker ambulation.
- Instructs patient in proper cast care including danger signs. Assists physician or Cast Technician with applying cast and has knowledge of basic preparation of cast application and removal.
- Cleans rooms between procedures/patients. Organizes and maintains medical supplies in exam rooms.
- Ensures all medications (oral and parenteral) are current. Ensures all injectibles are dated when opened.
- Returns outdated medications to the manager for proper disposal.
- Follows clinic policies for infection control in handling and disposing of infectious hazardous waste materials.
- Understands and practices aseptic technique; sets up and assists with minor surgical procedures; cleans minor room following procedure.
- Completes visit tickets; including with appropriate evaluation and management, International Classification of Diseases (ICD-9), and Current Procedural Terminology (CPT) codes.
- Receives and returns phone calls.
- Fulfills clerical responsibilities as assigned which may include: completing disability forms, receiving patient medical records, obtaining lab/images/diagnostic studies and reports/hospital notes/referral information, completing forms/requisitions, scheduling appointments, verifying insurance coverage and patient demographics, and managing charts to ensure information is complete and appropriate.
- Covers for other staff as deemed necessary and works with other physicians when needed.
- Informs department Director of any problem issues.
- Attends appropriate meetings (department and all company) and participates in committees as assigned.
- Responsible in the adequate use of the time keeping system; notifies Director if additional information is needed for pay sheet.
- Collects soiled laundry; wash, dry and fold laundry.
- Responsible for following protocol and/or protocol changes outlined in departmental meetings.
- Fulfills organizational responsibilities as assigned which may include: respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with Director.
- Fulfills and keeps current all necessary job required certifications and trainings.
- Displays an image of personal and professional competence.
- Other duties as assigned.
High School diploma or equivalent.
Successful completion of an accredited Medical Assistant program.
Demonstrated knowledge of health care field and medical specialty.
Certification as a Registered Medical Assistant.
Electrocardiogram (EKG) certification.
Cardiopulmonary Resuscitation (CPR) certification.
Core competencies in communication, customer service, teamwork, ethics, and confidentiality
Acceptable motor vehicle driving history, valid and free from restrictions, and must have a valid driver’s license and appropriate vehicle insurance coverage. Ability to travel between all OCR locations.
The work environment is the typical medical office environment. The employee must be able to complete their work satisfactorily in an environment where there are significant distractions, including staff, patients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
While performing the duties of this job, the employee is occasionally required to sit and use hands to finger, handle, or feel objects, tools, or controls up to 8 hours per day. The employee frequently is required to talk or hear up to 8 hours per day. The employee is frequently required to stand; walk; reach with hands and arms, and stoop, kneel, crouch, or crawl up to 8 hours a day.
The employee must regularly lift and/or move up to 25 pounds and should do so in a sound and safe manner. The employee will regularly assist patients in turning; will frequently assist patient in arising from exam table; will frequently push wheelchair patients; and frequently assists patients in arising from and returning to wheelchair or bed.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Medical, Dental, Vision coverage
Life and AD&D Insurance
Short Term and Long Term Disability Insurance
Retirement savings and profit sharing plan participation
Employee Assistance Program
Continuing Medical Education (depending on position)
Paid Time Off
June 23, 2023
$16.00 - $28.00 / Hour, Commensurate with Experience